Terms of Service

PropOS provides software tools for Malaysian strata property management, including AI-assisted compliance guidance under the Strata Management Act 2013 (Act 757), WhatsApp message routing, correspondence drafting, operations tracking, and related features. The Service is provided on a subscription basis to businesses and professionals (“you”, “Customer”). PropOS is a commercial business tool and is not offered to consumer retail clients.

• You must provide accurate company and contact information when registering.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• You may invite team members; you are responsible for their strict compliance with these Terms.
• You must notify us promptly of any unauthorised use of your account or security breach.

• Plans and pricing are shown on our website. Prices are in Ringgit Malaysia (RM) and exclusive of any applicable taxes, levies, or duties.
• New accounts may receive a free trial. At the end of the trial, continued use requires a paid subscription.
• Subscription fees are invoiced monthly in advance. Payment is due within 14 days of invoice via the methods we make available (including DuitNow transfer).
• We may suspend access for accounts with invoices overdue by more than 14 days, after giving written notice.
• Fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period.
• We may revise pricing with at least 30 days' written notice before the next billing cycle.

• You retain all rights to the data you upload to PropOS (property records, resident data, documents, messages) (“Customer Data”).
• You grant us a non-exclusive, worldwide licence to process Customer Data solely to provide, secure, and improve the Service.
• We process personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) and our Privacy Notice.
• Where you upload personal data of residents, owners, or third parties, you warrant and represent that you have the absolute lawful authority or prior explicit consent to do so. As between the parties, you are the data user and we act strictly as a data processor on your instructions.
• We implement commercially reasonable technical, physical, and organizational security measures designed to protect Customer Data, including encryption at rest for sensitive identifiers (such as NRIC numbers) where technically applicable. Data is hosted in the ASEAN region (Singapore).
• On termination, you may request export of your Customer Data within 30 days, after which we may permanently delete it in line with our retention policy.

PropOS uses artificial intelligence to generate compliance answers, draft correspondence, and summarise information. AI output may contain errors and does not constitute legal advice. You assume sole responsibility and liability for reviewing all AI-generated content before relying on or sending it.

Compliance answers cite the Strata Management Act 2013 for reference, but you must independently verify statutory obligations with a qualified professional where the matter is material. We expressly disclaim any liability for regulatory penalties, statutory fines, financial losses, or adverse decisions by the Strata Management Tribunal or Malaysian courts arising from your reliance on the platform's AI outputs.

• No unlawful, infringing, or fraudulent use of the Service.
• No attempts to breach, probe, or circumvent security controls or access other customers' data.
• No use of the WhatsApp features for spam, bulk unsolicited messages, or messaging that violates Meta's WhatsApp Business policies.
• No reselling, sub-licensing, or providing the Service to third parties without our explicit prior written consent.
• No reverse engineering, scraping, or automated bulk extraction of data from the platform.

We aim to keep PropOS available continuously but do not guarantee uninterrupted, secure, or error-free operation. Planned maintenance will be notified where practicable. Support is provided during Malaysian business hours via the contact channels published on our website.

Third-Party Dependencies: The Service integrates with third-party platforms (including Meta/WhatsApp). We are not liable for any service interruptions, service degradations, account suspensions, policy alterations, API changes, or data loss caused directly or indirectly by these third-party providers.

We own all rights, title, and interest in the PropOS platform, software, algorithms, branding, and documentation. These Terms do not transfer any intellectual property to you other than a limited, non-exclusive, revocable right to use the Service during your active subscription. Any feedback, feature requests, or suggestions you provide may be used by us to improve the Service without any financial obligation or attribution to you.

• The Service is provided “as is” and “as available” without warranties of any kind, express or implied, to the maximum extent permitted by law.
• We are not liable for indirect, incidental, consequential, special, or exemplary losses, loss of profit, loss of data caused by factors outside our reasonable control, or regulatory penalties arising from your own compliance obligations under Act 757.
• Liability Cap: Our total aggregate liability arising out of or in connection with the Service in any instance shall be strictly limited to the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to such liability.
• Nothing in these Terms excludes liability that cannot be excluded under applicable Malaysian law.

You agree to indemnify, defend, and hold harmless Mesh App Solutions PLT, its partners, employees, and agents, from and against any third-party claims, demands, liabilities, damages, losses, or expenses (including reasonable legal fees, court costs, and regulatory fines) arising out of or related to:

• Your breach of these Terms or any policies incorporated herein;
• Your misuse or unauthorized use of the Service;
• Any breach of the Personal Data Protection Act 2010 (PDPA) arising from your Customer Data; or
• Any reliance by you or third parties on AI-Generated Content or statutory interpretations provided by the platform.

• You may cancel your subscription at any time from the billing page or by explicit written notice.
• We may suspend or terminate your access for material breach of these Terms, prolonged non-payment, or where required by law, with notice where practicable.
• Sections 4, 5, 8, 9, 10, and 13 survive the termination of these Terms.

We may update these Terms from time to time. Material changes will be notified by email or via in-app notice at least 14 days before they take effect. Exception: Updates required immediately to comply with legal, regulatory, or third-party security requirements (including changes to Meta's developer terms) will take effect immediately upon notice. Continued use of the Service after the effective date constitutes your unreserved acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory dispute resolution process or arbitration mutually agreed upon in writing.

Mesh App Solutions PLT — hello@propos.my